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Refund Policy

The Consumer has the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within 10 (ten) working days from the day of receipt of the ordered Products, for any reason. and without having to justify in any way their decision.

10.2. For the purposes of exercising the right of withdrawal, the Consumer must send the Seller within the aforementioned term, by registered letter with acknowledgment of receipt, the appropriate form correctly completed, together with the following documentation:

a) print of the Seller's e-mail containing the Order Confirmation;

b) copy of the tax receipt issued by the Seller following payment of the price of the Product.

The transmission of the form and the documentation indicated above may also be carried out, within the same term, also by e-mail, it being understood that, for the purposes of timeliness and validity of the communication, the latter it must be confirmed by registered letter with acknowledgment of receipt within the following 48 (forty-eight) hours; the registered letter is considered to have been sent in good time if delivered to the accepting post office within the 48 (forty-eight) hours just indicated. The aforementioned communications must be sent to FA.MA. by Alberto Nolano - Corso Amedeo di Savoia 256 - 80136 Naples, e-mail:

10.3. In order for the right of withdrawal to be validly exercised, if the shipment or delivery to the Consumer of the ordered Products has already taken place, the Consumer must return the same within the peremptory term of 10 (ten) working days from receipt or within 10 (ten) days. working from the transmission of the form and the return code, together with the return form duly drawn up and complete with the return code provided, sending them or delivering them to:

FA.MA. by Alberto Nolano - Corso Amedeo di Savoia 256 - 80136 Naples

10.4. It is understood that the risks and transport costs relating to the return of the Products to the Seller will be borne by the Consumer.

10.5. In order for the right of withdrawal to be validly exercised, the Products must be delivered or in any case sent to the Seller intact (without any signs of wear, abrasion, scratches, deformations, etc.), complete with all their elements and accessories. , accompanied by the enclosed instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present. Failing this, the Consumer will not be entitled to a refund of the amount paid. For this purpose, therefore, it is advisable to cover the original packaging of the Products with other protective packaging that preserves its integrity and protects it during transport, even from writings or labels.

10.6. The Seller will take delivery of the returned Products, reserving the right to verify that they have been returned in the conditions described in the previous par. 10.5.

10.7. If the verification of the returned Products has been successful and the right of withdrawal has been validly exercised by the Consumer within the terms and in the manner provided, the Seller will refund the Consumer the full amount paid for the purchase of the Products in the shortest time. possible and in any case within 30 (thirty) days from the date on which the Seller became aware of the consumer's exercise of the right of withdrawal. In any case, the Consumer will be responsible for the shipping costs and any duties or additional taxes paid by the latter for the return of the Product to the Seller.

10.8.The aforementioned reimbursement will be made by bank transfer in favor of the Consumer, the responsibility of the Consumer will be to communicate to the Seller, by filling in the appropriate field in the Return Form, the bank details to make the transfer in his favor and to ensure that the Seller is put in the condition of being able to return the amount due If the payment was made by credit card, the aforementioned refund will be made within the terms indicated directly by crediting the amount due to the credit card used by the Consumer for payment.